Horrible

I was devastated after going to the Hair Co-op. I'm new to downtown and went to the closest salon, expecting a descent outcome. Emma, the stylist who ruined my hair, not only charged me a high price to get my hair done, but refused to do anything once I expressed that I was extremely unsatisfied.
I asked for blonde highlights (my hair already light), and I specified I wanted a natural look. She suggested doing low lights also, which I agreed to so long as it looked natural. When she was finished, she began blow-drying my hair and all I saw was bleach blonde and blackish brown streaks. I was nearly in tears. She was doing such a horrible job of styling my hair I told her to stop blow drying my hair and that I would go home to finish it. I thought maybe it only looked bad because of the way she was drying it. So I went home, finished drying my hair and cried. It was the trashiest hair style I had seen. I immediately called another salon to have them redo my hair. The hairstylist I ended up going to was disgusted with her work. He took pictures of the streaks which also showed large blotches amongst the highlights. He explained that whoever did my hair was very inexperienced and lazy. He encouraged me to go back to the salon, bring the pictures, and ask for reimbursement as Emma should never have accepted payment for her work. So I called Emma at The Hair Coop, and she refused. I asked to speak to the owner, at which point Emma agreed to pay me back. We arranged a date and time I would go her salon to pick up reimbursement. When I got there on that day and time (I even had to leave work early to do this), Emma had already left and left nothing for me to pick up. The owner gave me her number so I called her and she once again refused to pay me back.

This was by far the most unprofessional experience I have ever had. I think Emma is not only completely unqualified, but also provided terrible customer service. Do not waste your money or time at the Hair Co-op.