gottobeme's Reviews
Krown Rust Control
I like this location, the staff is friendly and they do pretty good work. I drive a 1998 Ford and I've been rust proofing it there since I bought it in 2001. But because my car was slightly over 3 years old (off by a couple of months)I was not eligible for the life time warranty, no big deal there.
The reason I gave them a 4-1/2 star rating is because when they spray it they failed to spray the steel impact bar in the rear bumper. I noticed that a few years ago but there was too much rust on it to stop it when they did spray it. Other than that one spot the rest of the car is in mint condition due to the annual spraying.
Krown has a great product but they need to make sure they get every inch of metal including the steel impact bar under the plastic bumpers.
Good Service and Parts Department
I generally like to do most of my own repairs on my car but if there is something that I cannot do I'll bring my car into the Donway Ford service department. So far I have been very impressed with the work that they have done. I've been servicing my car here since Rowland Lincoln Mercury closed about ten years ago.
The only downside is as with any car dealership is the cost of parts and labour, which is why I gave them a four and a half star rating.
But seeing that I only want genuine Ford parts in my car and knowledgeable mechanics working on it, I guess that is the price I have to pay.
I'm also impressed with their parts department as well, as they have very helpful and knowledgeable staff. Since I drive a fifteen year old car I'm impressed that they often are able to find parts for it, especially seeing some of the parts are now obsolete - they must have some old stock hiding away somewhere.
Overall I'm impressed with...
I generally like to do most of my own repairs on my car but if there is something that I cannot do I'll bring my car into the Donway Ford service department. So far I have been very impressed with the work that they have done. I've been servicing my car here since Rowland Lincoln Mercury closed about ten years ago.
The only downside is as with any car dealership is the cost of parts and labour, which is why I gave them a four and a half star rating.
But seeing that I only want genuine Ford parts in my car and knowledgeable mechanics working on it, I guess that is the price I have to pay.
I'm also impressed with their parts department as well, as they have very helpful and knowledgeable staff. Since I drive a fifteen year old car I'm impressed that they often are able to find parts for it, especially seeing some of the parts are now obsolete - they must have some old stock hiding away somewhere.
Overall I'm impressed with Donway Ford's service and parts department, and I would recommend them if you only dealer service your vehicle.
EDIT: I've down graded the rating to a 3 star as I feel that their service department is not what it use to be. I went in for an oil change back in November 2013 and I was forced to wait over three hours for my car. Their claim was that they were busy, even-though I had booked an appointment a couple of months earlier. At one point they parked my car on the back lot without even informing me that it was done, then they said they had to take it back in because they put the wrong oil in it. I asked for synthetic and they put in conventional oil. It was the cashier who caught the mistake and not the mechanic or service adviser, so kudos to the cashier, at least she was on the ball.
When doing oil changes they use to offer a multi-point inspection for free and now they conveniently slip that into the bill at the cost of around $35.00, plus along with all the other sneaky little fees such as environmental and oil disposal fees.
Not being impressed with their recent service I decided to go back to doing my own oil change in the spring. Well when I did the oil change I had a difficult time getting the drain plug loose. Once I got it off I noticed that it was stripped. After checking the drain hole on the pan I was relieved to find that it was not damaged. Thankfully I had a spare drain plug on hand so I installed that. So needless to say I am no longer impressed with Donway Ford's service department, so I'll just stick to servicing my own car, at least I'll get it done right.
Now I just hope that their parts department hasn't gone down hill as well.
Ron Mitton Tires.
I have to agree with the other post, "Excellent service and work."
I've been buying tires for my cars from Ron Mitton's for over twenty years now and I have to say the the service there is excellent. It's a family owned business, and Jamie the owner has excellent customer service skills and is very knowledgeable about the business, and he does not give customers any runaround.
The one part of the service I like is that they only charge for the tire, nothing else. They don't charge extra for balancing or installation like the big chain companies do.
I also often take my car in if there is a nail or screw in my tire and he only charges a few bucks to plug the tires. I was in three weeks ago for a screw in my tire and he only charged me $15.00 to plug the hole, no other extra fees.
As long as this guy remains in business I'll continue to buy tires, repair flats there. I highly recommend this tire shop.
Avoid This Body Shop.
I took my car to Tip Top a couple of years ago to have it repainted and the surface rust sandblasted out from the wheel wells and what I ended up getting was a shoddy job from this place.
I asked them to remove all the the panels and badges before repainting and all they did was mask them and painted around them. They did remove the door handles and mirrors but they did not correctly hook them back up.
They did not properly hook up the door handles, so when I tried to open the door the linkage disconnected and I had to get out of the car on the passenger side, plus a linkage disconnected on one of the back doors as well.
The electrical connection to the power mirrors and door speakers were not hooked back up as well. I had to end up removing the panels on three doors to reconnect everything they left disconnected. The speaker on the front passenger door was also missing all the the mounting screws, they left it just dangling inside the speaker...
I took my car to Tip Top a couple of years ago to have it repainted and the surface rust sandblasted out from the wheel wells and what I ended up getting was a shoddy job from this place.
I asked them to remove all the the panels and badges before repainting and all they did was mask them and painted around them. They did remove the door handles and mirrors but they did not correctly hook them back up.
They did not properly hook up the door handles, so when I tried to open the door the linkage disconnected and I had to get out of the car on the passenger side, plus a linkage disconnected on one of the back doors as well.
The electrical connection to the power mirrors and door speakers were not hooked back up as well. I had to end up removing the panels on three doors to reconnect everything they left disconnected. The speaker on the front passenger door was also missing all the the mounting screws, they left it just dangling inside the speaker case.
The paint job was also shoddy as there were dust fragments on a couple of body panels, and air bubbles on the passenger fender, plus they did not paint the edge of the lip of the hood, so when the hood is opened I can see where they painted. It looked like crap, but I managed to clean that up by spraying some clear coat on it, so it doesn't look so bad now.
As for the minor surface rust in the wheel wells they just sprayed tar undercoating over them. I noticed that only after I got the car home. Weeks before taking the car in I had sprayed Rust Check over the surface rust so it wouldn't spread. The tar they sprayed over it peeled off almost immediate because it was put on over the oily spray, and of course I noticed that they did not sandblast off the rust as they said they would.
With the exception of this shoddy paint job my car is in excellent condition both mechanically and body, so I'm going to take it into a professional car restorer this summer to have the paint stripped down to the metal and properly repainted.
As for Tip Top, I will never do business with them ever again, nor will I ever recommend them to anyone regardless of how old or new your car may be.
Mitas also known as Noyzboyz did an excellent job on my car this summer. The exhaust stud had snapped on my exhaust manifold causing a horrible rumbling. First I inquired at a local Ford dealer to get the job done, they would not even return my call or emails, so I found out about Mitas/Noyzboyz took my car in and they did the repair at a fair price and on time.
I was also impressed with them as when I dropped my car off they had a shuttle van drop me off at home, heck I would not have even gotten that from the Ford dealer.
Even-though I do a lot of my own repairs I will have Mitas do more of the work that I'm unable to do instead of the Ford dealer that I use to take my car to.
Thanks to the Ford dealer's refusal to give me quotes, return my calls for this and other maintenance issues they lost me as a customer. But their loss is Mitas/ Noyzboyz gain because I'll service my car there for now on.