enzofonte's Reviews

What a big mistake it was to take my...

I took my car to Carstar in Guelph as per my insurance company and what a big mistake. George said he would only fix the bumper because he did not see the car before the accident therefore he would not fix the trunk or latches which were damaged from the accident. I called the insurance company who were perfectly accommodating to me taking the car elsewhere for a second opinion. The second company and the insurance company's adjuster agreed with me that the trunk and latches were damaged during the accident and agreed to fix it.

I did find out from the insurance company that Car Star did claim to the insurance company that they would fix the other damage but they told me they would not. I think what Carstar tells you what they will fix and what they tell the insurance company to fix are two different quotes. Car Star pockets the difference.

By: enzofonte

CARSTAR Guelph

Guelph, ON