More transparency please with the...
I used my groupon for $30 which was supposed to include a root touch-up (or some surface highlights), haircut, hot oil treatment, and style and a caveat that long hair will cost extra and of course taxes and gratuity are not included in the $ 30 I have paid for the groupon deal. Got an excellent haircut and style from Ernie who was a really fun guy to talk with and a very skilled hair stylist. Pina washed and conditioned my hair; I didn't get the hot oil treatment stated on the Groupon deal. Pina was also a wonderful woman - very warm and funny. Aida, the owner was the one who applied the hair colour; she was very personable and right away let me know that there will be an extra cost because I have long hair ( I don't think it was long-a little bit above my shoulders) and that since I did my colour, she would have to do some mixing of hair colour to fix it (???). In any case, the place had a great energy - all the three employees and the owner Aida seem to really have a great rapport with each other and with their clients. At the end, I was asked to pay an extra $ 40 and since they don't take credit cards I had to go to a bank machine to withdraw cash. I was surprised that the extra cost was a lot more than the original cost I paid and that they only deal in cash and no receipt was given to me. Although the haircut was great, I did have to wait an average of 10 - 15 minutes for each step of my hair services. Ruffles has been in business for a long time, and so I guess they have their regulars. I think it would be nice if they are more transparent about all the extra charges. This way there are no suprises. I feel bad that I did not tip Pina and Ernie but truly I did not expect to spend an extra $ 40 considering my understanding is that the services are being offered at 50% off. I paid the extra $40, thank them, and left.
I used my groupon for $30 which was supposed to include a root touch-up (or some surface highlights), haircut, hot oil treatment, and style and a caveat that long hair will cost extra and of course taxes and gratuity are not included in the $ 30 I have paid for the groupon deal. Got an excellent haircut and style from Ernie who was a really fun guy to talk with and a very skilled hair stylist. Pina washed and conditioned my hair; I didn't get the hot oil treatment stated on the Groupon deal. Pina was also a wonderful woman - very warm and funny. Aida, the owner was the one who applied the hair colour; she was very personable and right away let me know that there will be an extra cost because I have long hair ( I don't think it was long-a little bit above my shoulders) and that since I did my colour, she would have to do some mixing of hair colour to fix it (???). In any case, the place had a great energy - all the three employees and the owner Aida seem to really have a...