I was told "get the F#ck outta...
Here is my experience as I summarized it in an e-mail sent to UHaul customer service. Please note I'm an account executive looking after multi million droller contracts, I do not shout nor use profanity with anyone:
"Good day. I have rented several times from Uhaul at several locations before however this is the first time I rented from 1555 Waden Ave. Scarborough, On. Canada location and I'm beyond disappointed with my experience.
While I understand mistakes happen and eventhough the conformation e-mail I received from UHaul was for 5x10 trailer and they had it on their computer as 4X6, no problems right? I expect from customer service at the location to help. I had a Natasha Singh servicing me and first I was told they don't have any other trailers, then her supervisor came by and said they do have the 5x10, great, here is my credit card and driver license as requested. just before the transaction finished her supervisor came back again saying they do not have the 5x10, nor any other trailers other than the 4x6. I was about the leave when one of the guys working inside came by and said "just give him the 6x12 trailer it's sitting outside". my reply was OK I will take that. Natasha then asked me for the driver license again, my comment was "didn't you just have it a minute ago and swiped into the computer", that's when all hell broke lose, the supervisor (A Filipino lady) starting raising her voice at me telling me not to give then attitude! When I asked not to raise her voice her answer was "if you don't like it then I will cancel your reservation and get the hell out of her!" then she proceed to take to customer she was servicing about my attitude and how rude I am. When I asked her what is her name and position with UHaul her (and she was wearing a UHaul shirt) her answer was I don't work here I volunteer here! unfortunately my credit card was already charged and according to the "supervisor" if the card was not charged she would cancel my reservation. I explained to her that I will be calling UHaul head office to complain and her shouted at me "you and another 100 people, go ahead". that's when some grease monkey (black guy wearing a ripped shirt) came out from the back shop asking what's going on, when the supervisor told him "this guy giving us attitude" he looked at me and said "you are rude, cancel his reservation and you get the f#ck out of here".
Thanks UHaul for your top notch customer service, truly your employee are very well selected and trained. When I typed the location address in google the first thing that came was this link "http://www.n49.ca/p/scarborough:699/truckrentals/truck_rentals/service_providers/u-haul_co_ltd/1555_warden_ave:
I will be adding my voice to the rest of review. I will not be returning the trailer to the same location as I have no interest being insulted again by your employee. I do not care if extra charges have to be paid to return the trailer to another site but I will not be returning it to this site.
I do expect an e-mail back from UHaul.
"
Here is my experience as I summarized it in an e-mail sent to UHaul customer service. Please note I'm an account executive looking after multi million droller contracts, I do not shout nor use profanity with anyone:
"Good day. I have rented several times from Uhaul at several locations before however this is the first time I rented from 1555 Waden Ave. Scarborough, On. Canada location and I'm beyond disappointed with my experience.
While I understand mistakes happen and eventhough the conformation e-mail I received from UHaul was for 5x10 trailer and they had it on their computer as 4X6, no problems right? I expect from customer service at the location to help. I had a Natasha Singh servicing me and first I was told they don't have any other trailers, then her supervisor came by and said they do have the 5x10, great, here is my credit card and driver license as requested. just before the transaction finished her supervisor came back again saying...