My son rented a truck on March 28 from this location and paid everything in full by debit card, when he returned the truck the next day at 7.30 am. He was told that the credit card (mine) will not be charged for anything. However, a charge of $24.75 appears on my credit card statement, posted on March 28. I've contacted UHaul at Royal Windsor since then, to ask what is the charge for. I have also been talking to various customer service representatives, trying to get this charge straightened out from my credit card. I was told twice that my payment receipt for this amount will be e-mailed to me but nothing happened. How hard can it be to solve this issue fairly after all this time?
MEMBER SINCE 2019