I recently bought a 2017 Cherokee Ltd. from this dealer thinking it was fully loaded but when I went to use the roof rack to load an xmas tree I found that there were no cross bars on the rack. When I asked my sales person if they could include a set as part of the deal (2 weeks after the purchase of the $50K+ truck!) They were not willing to throw in the bars asking me to pay an additional $300+ for the "up grade" what a crock! I can only imagine how much they will try to squeeze out of me when it comes time to get service. I like my new jeep but doubt I will ever get any service work done here (let alone recommend anyone to buy from them) . I guess it's more important for them to make their money than to build a long term relationship. I'm pretty sure whomever services this truck will make more than $300 on the 1st service visit. Even worse, on top of all this a manager was suppose to call to explain why they could not include the bars but I still have not heard from him/her. I guess I didn't spend enough money...Nice job Vaughn Chrysler, and Vaughn Chrysler management! pretty short sighted of you!
I recently bought a 2017 Cherokee Ltd. from this dealer thinking it was fully loaded but when I went to use the roof rack to load an xmas tree I found that there were no cross bars on the rack. When I asked my sales person if they could include a set as part of the deal (2 weeks after the purchase of the $50K+ truck!) They were not willing to throw in the bars asking me to pay an additional $300+ for the "up grade" what a crock! I can only imagine how much they will try to squeeze out of me when it comes time to get service. I like my new jeep but doubt I will ever get any service work done here (let alone recommend anyone to buy from them) . I guess it's more important for them to make their money than to build a long term relationship. I'm pretty sure whomever services this truck will make more than $300 on the 1st service visit. Even worse, on top of all this a manager was suppose to call to explain why they could not include the bars but I still have not heard from him/her. I guess I didn't spend enough money...Nice job Vaughn Chrysler, and Vaughn Chrysler management! pretty short sighted of you!