bad customer service
I brought my cat there to be seen about a skin problem. I had to wait forever for the vet to come in, then a long time again for the price list, and then a long time again for him to get a needle. If they were that busy, then why offer me an appointment? After I decided to go the medication only route (as opposed to the tests and medications which seemed ridiculously expensive) I asked if the vet or a vet tech could come back in and clean his face and apply antiseptic to his wounds. I was told that this would cost an extra $30.00. They also didn't give him the first dose of his medications. Any other vet I have ever been to will come back in after a course of treatment is decided to give the first dose of meds and give information about the medications. Apparently they were too busy or couldn't be bothered. Very poor customer service....and I know exactly why...because they only care about making money.
Comments
We are sorry if you had to wait to see the Dr. We do triage every emergency that may come in, this or a very sick patient receiving treatment in the hospital can cause us to go off schedule. We do apologize for any inconvenience this may have caused you. Unfortunately there is a cost to diagnostics and wound care. We as veterinarians only have the pets best interest in mind when we recommend testing or treatments. As our hospital policy we do not give oral medications during the appointment as many pets will vomit in the car on the way home. Our front end staff will go over any medications with every client. I do apologize to you if this was not done.
Please feel free to contact O'Sullivan Animal Hospital with any questions or concerns you may have.