Avoid AYA if you want a good kitchen...
DO NOT PURCHASE A KITCHEN FROM AYA KITCHENS!!!
The Product: The quality of the kitchens are terrible. You would think that for the cost you would be getting a really nice kitchen not some big box store kitchen. As a matter of fact I’d rather have an Ikea kitchen. The cabinet doors are extremely poor quality. Every door is not properly manufactured. There are so many defects, from visible seams to dents and scratches. The doors are not even wide enough to fit the actual cabinets.
The Installers: The installers have no regard for the quality of their work or your home. Cabinet doors are installed uneven and do not line up with each other. Drawers rub against each other. Handles are not fully screwed in. But the worst part is that the installers dropped a cabinet door that hit my dishwasher resulting in a large dent and scratch. It has been over a year now and still Aya ignores my requests to have it repaired.
Customer Service: THE WORST. Aya will make an appointment and not show up. When they do show up there is always an excuse as to why the job can not be complete. The customer service rep lies just to get you off the phone, but that is if you catch her off-guard and she actually answers her phone. If you leave a message you will not receive a return call, or email for that matter.
On a few occasions I’ve even spoken with Hugh, the VP, and he has promised to have an answer for me regarding missing pieces and the damaged dishwasher. I have never received a call back.
DO YOURSELF A FAVOUR AND AVOID AYA. If you want a good kitchen go somewhere else. Like I mentioned earlier, I’d rather have an Ikea kitchen at this point.
Keep in mind I had to put at least 1 star in order to write this review. Otherwise I would have given a ZERO.
DO NOT PURCHASE A KITCHEN FROM AYA KITCHENS!!!
The Product: The quality of the kitchens are terrible. You would think that for the cost you would be getting a really nice kitchen not some big box store kitchen. As a matter of fact I’d rather have an Ikea kitchen. The cabinet doors are extremely poor quality. Every door is not properly manufactured. There are so many defects, from visible seams to dents and scratches. The doors are not even wide enough to fit the actual cabinets.
The Installers: The installers have no regard for the quality of their work or your home. Cabinet doors are installed uneven and do not line up with each other. Drawers rub against each other. Handles are not fully screwed in. But the worst part is that the installers dropped a cabinet door that hit my dishwasher resulting in a large dent and scratch. It has been over a year now and still Aya ignores my requests to have it repaired.
Customer Service: THE WORST. Aya will make an...