I have had GREAt in store experiences yet today i have tried to call for 2 hours and have been hung up on over 30 times. they answer and I asked for the toy department or customer service and they say hold on and then you wait 5 minutes and then someone picks up the phone and says bye. I am trying to give them hundreds of dollars of business and yet they will not even give me the time of day. Its horrible service and maybe I should take my money and business to Wal Mart or Toys R us they seem to care about their customers and their customer retention.
I have had GREAt in store experiences yet today i have tried to call for 2 hours and have been hung up on over 30 times. they answer and I asked for the toy department or customer service and they say hold on and then you wait 5 minutes and then someone picks up the phone and says bye. I am trying to give them hundreds of dollars of business and yet they will not even give me the time of day. Its horrible service and maybe I should take my money and business to Wal Mart or Toys R us they seem to care about their customers and their customer retention.