Our first service checkup.
On the 22nd of Nov. we put our Ford Escape into HMF for its first checkup. We also took the opportunity to have 4 Winter tires installed. In no time the phone rang to say the checkup went well and the little one now had new footwear. They offered to come pick me up but, being in walking distance, I decided to walk instead. Steve had everything ready when I got there and quickly went over what had been done. When he announced the amount owing, however, I must have gone a little pale for it was a lot more than I was expecting. I said nothing to Steve, couldn't really because of the lump, and it wasn't until I removed the summer 'tires' from the Escape that I realized the 'why' of the higher-than-usual costs. The rims were still attached. They had put on new rims with the new tires but, as I wasn't the one who made the arrangements, it was a complete surprise to me. Other half wanted new tires, contacted son who contacted Danielle in sales, who contacted service with the tire (and rim?) request. I retraced the steps as far as son but, if guilty, no one admitting to it. In the end we have chaulked it up to an error in transmission places blame on no one. The ease of tire rotation for the next three years will more than make up for the surprise of the day.
What I wanted to add is this.
While there I spoke of having a remote starter installed (around $500 cost says Steve) and Steve asked more about my Escape. Apparently, it has a built-in starter that can be activated by my Smart Phone (which I didn't have) and offered to programme it for me if I should ever get one. I now have one and when I return the vehicle for the 100 KM Lug Nut Torc next week I am going to bring it along and have Steve do it for me since he freely offered to do so.
Thank you Steve. It's the little things like that that endear the customer and helps make the mistakes (which inevitably come no matter how careful we are) much more easy to accept.
On the 22nd of Nov. we put our Ford Escape into HMF for its first checkup. We also took the opportunity to have 4 Winter tires installed. In no time the phone rang to say the checkup went well and the little one now had new footwear. They offered to come pick me up but, being in walking distance, I decided to walk instead. Steve had everything ready when I got there and quickly went over what had been done. When he announced the amount owing, however, I must have gone a little pale for it was a lot more than I was expecting. I said nothing to Steve, couldn't really because of the lump, and it wasn't until I removed the summer 'tires' from the Escape that I realized the 'why' of the higher-than-usual costs. The rims were still attached. They had put on new rims with the new tires but, as I wasn't the one who made the arrangements, it was a complete surprise to me. Other half wanted new tires, contacted son who contacted Danielle in sales, who contacted...