RIP OFF
DO NOT give these people your money !!! I purchased a deal on the internet, waited 2 months for my appointment and 1 hour before they left a message on my phone cancelling, good thing I ran home after work and found out. So ok.. they had to cancel..it happens. The message said to call cleo to reschedule, so I did.. no answer, and for days no one returned my call, I left repeated messages even said I expect someone to call me back, and that this was bad customer service. when I finally got a hold of a human, I was told I had to re book online. 3 months later was the next available appt. I booked off work.. drove 30 minutes and I walk up to the desk, looking forward to some pampering. The woman taps away on her computer, looks at me and says "I'm sorry to tell you we have no staff for you." I'm stunned... what do you mean you have no staff?? Well why didn't someone inform me I ask.. to which I got the reply.. "I don't have an answer for you". I said well you sent me a confirmation email yesterday why didn't you say something then? Now granted by now my voice is getting raised and I'm frustrated with this ineptness. The woman tells me I can get my money back from the deal place and to leave. Now it dawns on me... They never had any intention of serving me because I had the audasity to complain about the service months before. Instead of telling me they didn't wish to serve me, they let me believe I was going to get the services I PAID for back in June, knowing full well I wasn't. They didn't care that I lost out on income or gas and travel time. They just had their little joke on me. NEWS FLASH ZENEBA.... your customers DO deserve prompt return phone calls.. especially when it's YOU who messes up the appointment... and customers DO have a right to voice their complaints when they aren't treated fairly or with consideration. You need to treat people properly if you expect them to be happy with your service and to treat you properly. I think this is a scam to get money and not give service.. be very careful people their place doesn't look professional and who knows.. could dash with all our money at any moment. I'm looking into reporting them to the consumer protection agency and the government which gives them grants for their students, who's with me in getting this place shut down ??
DO NOT give these people your money !!! I purchased a deal on the internet, waited 2 months for my appointment and 1 hour before they left a message on my phone cancelling, good thing I ran home after work and found out. So ok.. they had to cancel..it happens. The message said to call cleo to reschedule, so I did.. no answer, and for days no one returned my call, I left repeated messages even said I expect someone to call me back, and that this was bad customer service. when I finally got a hold of a human, I was told I had to re book online. 3 months later was the next available appt. I booked off work.. drove 30 minutes and I walk up to the desk, looking forward to some pampering. The woman taps away on her computer, looks at me and says "I'm sorry to tell you we have no staff for you." I'm stunned... what do you mean you have no staff?? Well why didn't someone inform me I ask.. to which I got the reply.. "I don't have an answer for you". I...