Can''t believe these people!!!
I put my belongings into storage in June of 2010, they stayed there until Dec 2010. When I went to get my stuff out of storage I noticed the roof had leaked and there was water damage to plenty of the items. I talked to Ali, the manager there, he was great told me not to worry about it, just take the things that were not damaged and leave the rest. I had the insurance so really there was nothing to worry about. I asked him how to proceed as I needed these items replaced and he asked me to come back and see him after I was done moving into the new house. So 2 days later I went to see him as asked and planned by phone...he was out. I moved to Hamilton so it is not like driving up the street. on a good day its about an hour..with traffic there and back up to 3 hours. In any case, I made another appointment and another appointment finally 2 weeks later we meet and he hands me a pamphlet with the UHaul insurance claim number on it( which he could have given me right away) So great, I go home and call the number and start the claim...so a month goes by nothing,,,but noticed I have been charged for the unit containg only the damaged goods...make a phone call and msg after msg no responce by Mr Ali go figure. So off we go another long drive to scarborough to talk to Ali. His explaination, The stuff may have to be viewed by the insurance adjustor. I dont care if they have to see the damaged goods I am not paying for a unit that holds items that I am not taking....anyways...to make a long story short, we are now April 2011 I am still being charged for the unit holding the damaged goods after several calls and visits to cancel and nothing has been replaced. My 5 children and I are sleeping on the floor as I do not have the funds to replace anything, we have no furniture anything material sofa matresses etc, not to mention all the curtains and clothes ect that were now hard as rock wet and frozen that i cannot replace...Oh and did I mention the amount of rat dropping all over everything on top of everything else...this place is amazing...wow...I am a single mother struggling to make it and this is what I get.....UNBELIEVABLE!!!! I truly believe in Karma...what goes around comes around ..Thanks UHaul ...negative in the stars category..
I put my belongings into storage in June of 2010, they stayed there until Dec 2010. When I went to get my stuff out of storage I noticed the roof had leaked and there was water damage to plenty of the items. I talked to Ali, the manager there, he was great told me not to worry about it, just take the things that were not damaged and leave the rest. I had the insurance so really there was nothing to worry about. I asked him how to proceed as I needed these items replaced and he asked me to come back and see him after I was done moving into the new house. So 2 days later I went to see him as asked and planned by phone...he was out. I moved to Hamilton so it is not like driving up the street. on a good day its about an hour..with traffic there and back up to 3 hours. In any case, I made another appointment and another appointment finally 2 weeks later we meet and he hands me a pamphlet with the UHaul insurance claim number on it( which he could have given me right away) So great, I go...