Stay Away!
If I could rate 0 stars I would. Absolutely the worst body shop in Calgary! The owner is not only arrogant but a complete liar! They caused damage and refused to fix it until insurance got involved. Car was supposed to be clean inside and out but there are grease stains on the seats as well as the door handles and all over the interior of two doors. There is also damage to the inside of one door. I do not understand how anyone can write a positive review. Absolutely horrible customer service. Actually there is no customer service. You are wrong and they are right. Run as far and fast as you can!
Comments
Hello, My name is Matthew and I am now managing Horton Auto Body's customer experience department of the shop. I want to start by apologising for your experience as this is defiantly not something we ever want to have a customer go through nor is it the image I want people to have of the business. I know that this is quite a few months after the fact however if you would except I would like to offer you the opportunity to bring your car back in and we will custom detail the interior and exterior of the whole car free of charge. I also would like to apologise on behalf of the manager and know that when you come in I will make sure the owner of the business is here to speak with you regarding any other concerns you may have. You can contact me direct on info@hortonautobody.ca if you would like to come in so we can make sure we take care of you right this time. Thank you and all the best, Matthew