Unprofessional service
I was having an issue with my toilet, so I called Power Jet based on a recommendation from my condo building management office. I had to leave 2 voicemails before I heard back and I set up an appointment for a few days later. The guy showed up and fixed my toilet, which involved changing the valve in approx 10 mins. I was told over the phone the part would cost approx $18, so imagine my surprise when I was told the total of $182. I know labour can be expensive, so I paid it without question. I requested a receipt, but was told that he couldn't issue me one right away and to write my e-mail address on the cheque and it would be sent to me via e-mail within 2 days. Here we are a month later. I have followed up via phone calls and e-mail every couple of days and they are completely ignoring me. I don't own my condo, so I can't get reimbursed by my landlord until I get this receipt. Really unprofessional service. I do not recommend using this company.
Comments
Hi there,
The invoice had been sent to your email within 4 days of completion of service. It was recently re-sent again to your condo mgmt at Carlton, as well as to your email again a few days ago.
I can't possibly believe you thought our service to come out and repair your toilet would be $18. Thats quite un-realistic. I was, and always am, quite clear that our minimum rate is a 2/hour minimum + materials - to which your total amounted.
We do appreciate your business and if there is anything further I can do, please reach out to me at info@powerjetplumbing.com
The invoice was never sent to my e-mail within 4 days of service. You said you were "working on it" weeks later and then continued to ignore my e-mails until today, over a month after the service was provided. And no, of course I never thought it would cost $18 for a plumber.