The Interest Free Myth
I'll never go back to the Brick. They've screwed up my last two orders, didn't deliver when they said they would, and the last time my couch showed up without legs, which they wouldn't courier out to me. I had to drive 70km to get them.
In addition to the worst customer service in the business, I've now been scammed by them twice with their claims of "No interest." Quite simply, it's false. The first time I discovered this was when I bought a chair and stove, which came in at just over $1000. I went for the "Do not pay" option, but went back and paid off the balance long before the period ended. Then, suddenly, a few months later I started getting daily phone calls from the TD saying I owed a balance on my account that was past due. It was a small amount, about $40 or so, which they described as "administrative fees." Read "interest." After two months of harassment I ended up paying it.
I should have learned my lesson... and now they've done it to me again. We bought $3000 worth of furniture, which ended up being crap, and once again I paid off the entire account months early. Now they're after me again for another $288. They claim the collection on the first amount defaulted my second "no interest" agreement, something they didn't mention when I bought my second load of furniture. And I was still charged an administrative fee up front for the "no interest no payment option. This is currently unresolved, but I can say with certainty it won't end well. I'm waiting for a call back from management, but they habitually hide behind the girls at the front desk.
I'll never go back to the Brick. They've screwed up my last two orders, didn't deliver when they said they would, and the last time my couch showed up without legs, which they wouldn't courier out to me. I had to drive 70km to get them.
In addition to the worst customer service in the business, I've now been scammed by them twice with their claims of "No interest." Quite simply, it's false. The first time I discovered this was when I bought a chair and stove, which came in at just over $1000. I went for the "Do not pay" option, but went back and paid off the balance long before the period ended. Then, suddenly, a few months later I started getting daily phone calls from the TD saying I owed a balance on my account that was past due. It was a small amount, about $40 or so, which they described as "administrative fees." Read "interest." After two months of harassment I ended up paying it.
I should have learned...