I called lima's with a car door that wouldn't close and a smashed window. Jose actually came out to my house, fixed the door enough that I could get in and drive it and I followed him back to his shop. This saved me the wait and expense of a tow. Then he gave me the number to call icbc claims and while I was on the phone with them, he tracked down a used car door window for sixty five dollars a.nd arranged to have it delivered to his shop from sooke for the next morning. While I was talking to icbc he got on the phone also to help clarify things I couldn't understand. He made the whole process easy for me from start to finish. Then he gave me a ride home. He fixed my car door for less than the 300 dollar deductible and I had my car back within twenty four hours. Jose cares about his customers and his level of service made what would have been for me a complicated and time consuming problem a breeze. I highly recommend Jose and Lima's auto body shop. Thanks Jose!
MEMBER SINCE 2015