Before signing up with this company I read all of the reviews and thought this company was too good to be true, great prices, excellent reviews, polite & prompt customer service...I thought it was strange that there were no reviews prior to Apr/2015 but decided to go ahead anyway. I agree with the previous poster that they post several fake reviews to bump off the bad ones as my experience was horrible from the minute I gave them the deposit. I had billing issues such as mathematical errors & extra charges that were not agreed upon & when I tried to resolve these issues prior to delivery, customer service said they were too busy to get back to me and after I persisted they got downright rude and snarky. I had missing & damaged furniture and after many attempts to get answers on my claim, they offered me $25.00. The delivery people had communication problems, couldn't find the address and were hours late. The bill was incorrect & they asked for the money before they would even open the truck to show the furniture and then just said to take it up with the office. I have learned from all of this if it sounds too good to be true, it is!
Before signing up with this company I read all of the reviews and thought this company was too good to be true, great prices, excellent reviews, polite & prompt customer service...I thought it was strange that there were no reviews prior to Apr/2015 but decided to go ahead anyway. I agree with the previous poster that they post several fake reviews to bump off the bad ones as my experience was horrible from the minute I gave them the deposit. I had billing issues such as mathematical errors & extra charges that were not agreed upon & when I tried to resolve these issues prior to delivery, customer service said they were too busy to get back to me and after I persisted they got downright rude and snarky. I had missing & damaged furniture and after many attempts to get answers on my claim, they offered me $25.00. The delivery people had communication problems, couldn't find the address and were hours late. The bill was incorrect & they asked for the money before they would even open the truck to show the furniture and then just said to take it up with the office. I have learned from all of this if it sounds too good to be true, it is!