We had a brand new in-ground pool installed last Fall. The fiberglass step they installed has a one inch crack above water line. We have been waiting for three moths for them to get back to us. They didn't show up to booked appointments and are apparently too busy to return our phone calls. We are done with them and will have all of our future service needs completed by a RELIABLE pool company!!

We had a great experience with Mermaid pools when they installed a new custom in-ground pool for us this fall. We found the staff friendly, the sales team very helpful, and the installers were professional and made every effort to install a fabulous pool. We had a few delays mostly due to weather conditions and a mistake with the liner but overall we were very satisfied with the project, workmanship and advice we were given. I would definitely recommend Mermaid pools for any pool project.