Thank You For Helping Us Build Our...

We would like to take this opportunity to thank everyone on your team for the professional and timely completion of our extensive renovations. This was the culmination of about 5 years of planning and dreaming and the Oakwood team helped finish our dream by taking our home built in the early 60's from a split-level bungalow and transforming it to the multilevel dream home it now is. We would highly recommend anyone contemplating renovations to meet with Oakwood to see what they should expect from any contractor they choose to do business with. Oakwood sets the bar high and delivers a high quality professional product. But it is not just the finished work, it is also the people and the processes they implement to meet their customers' expectations, which set Oakwood apart. This for us took away most of the anxiety and worry we were expecting from our project.
To put this into perspective we essentially gutted our existing structure, removed all the walls from the main floor to implement an open area concept and raised this area to have an almost 10ft ceiling. We added a 4 season sunroom off this main living area and extended the front foundation by four feet. We also added second floor master bedroom complete with bath and walk in closet. All this was completed (including a finished basement and a large deck off the back of the house) in just over 7 months, which was within the timelines given based on changes we requested on the design at certain stages of the project.
We had met with several contractors before calling Oakwood, but from our first meeting with Kevin from sales and Julie from the design team we knew we were in good hands. They were very prepared for every question we had about what we had envisioned for our project, and from that initial meeting we gave the “go ahead” for the design stage. This is where I believe Oakwood stands apart and made our decision to go ahead with the construction a simple one. From several meetings regarding our ideas, having Oakwood take many photographs of the existing structure, Kevin and Julie and by this time Kelly as well who joined our design team, presented us with several options, complete with 3D renderings and architectural drawings of our vision.
We cannot say enough about these drawings. Until one sees their vision rendered in 3D, and in most cases, rendered in color, complete with furniture, it is not hard to envision what your plan will look completed. This made it easy to choose what we wanted in our design and where we wanted it. Kevin was able to tweak our wish list of ideas and staying within our budget. They were able to include everything we had envisioned.
From the initial construction meeting where the demolition process was discussed and items we wished to salvage marked out, to the final inspection before we moved back in, the entire team from Oakwood and all the contractors they had involved in the process was on time and very professional in their dealings. That should be expected of every renovation company. Oakwood has gone several steps beyond this and have taken many of our concerns regarding looks, finishes, etc. that we brought into their attention and had them resolved or fixed. For example, in the new kitchen area we had an exhaust fan that vented to the outside and Oakwood was not satisfied with that outside vent, they replaced it and the one from the master suite to a much better vent.
Our gratitude and thanks goes out to Kevin who presented us with our dream and told us Oakwood could make it happen; to Trent who was in charge of the construction and demolition, and was always there to talk; to Sharon who kept everything on schedule and dealt with all the permits and questions from the city; to Dennis who was in charge of the finishing and final touches who always took the time to explain to us what was happening, what options we had, and most of all had the patience to deal with all our questions and concerns and had the expertise to answer them or the experience to consult and get back to us in a timely fashion. Also to everyone who did the work, especially Kevin M and Paul on the construction side for their eye for detail, and John most of all to you for meeting with us personally several times to keep us up to date on project.
One letter cannot do justice to all the fine details both in design, execution, and completion of a project and undertaking this size required. We would highly recommend Oakwood to anyone wishing to undertake a simple Kitchen renovation to an entire home renovation.
John the whole process was a pleasure and we are now settled in and enjoying our new home!
Thank you!