A Great Disappointment!
I will never have an event at this Venue! I was the social event coordinator for my accounting firm and this place would never make it on my list of venues to attend.
I have never written a review online but I feel the need to share my views on this particular venue. It was a terrible experience!
My family attended an event at the Grand Victorian Convention Centre in summer of 2010. The elevator to the banquet room was out of service and we were guided to another elevator in the hotel side of the building. We were let off on a floor of the hotel and led down a hallway of rooms whereby we ultimately entered a hotel room at the end of the hall. From there we went through the hotel room and out the balcony doors down a very unsturdy piece of plywood and onto a gravel laced area where the air conditioning units were located. We trekked past an area of dirt, dust, gravel etc. until we reached a patio which then led us into the terrace room. The...
I will never have an event at this Venue! I was the social event coordinator for my accounting firm and this place would never make it on my list of venues to attend.
I have never written a review online but I feel the need to share my views on this particular venue. It was a terrible experience!
My family attended an event at the Grand Victorian Convention Centre in summer of 2010. The elevator to the banquet room was out of service and we were guided to another elevator in the hotel side of the building. We were let off on a floor of the hotel and led down a hallway of rooms whereby we ultimately entered a hotel room at the end of the hall. From there we went through the hotel room and out the balcony doors down a very unsturdy piece of plywood and onto a gravel laced area where the air conditioning units were located. We trekked past an area of dirt, dust, gravel etc. until we reached a patio which then led us into the terrace room. The event had not even started and I ruined my heels, I was sweating and was full of dust and dirt from my trek to the event room. Not to mention, I had a stroller with a baby that I had to get through this ordeal as well.
There was a guest in a wheelchair, elderly guests and many infants and toddlers in strollers which had to make the same trek. This route was a safety hazzard to the guests and I am appauled that this was allowed.
The bathrooms were not located on the same floor as the hall and for anyone who could not walk down two flights of stairs or who had a child, we were told by the staff people that the hotel room that we had initially exited through was provided for our use as there was no other access to the facilities and no change tables for the infants/toddlers. So we had to trek back through the gravel, dust and dirt every time we had to change our infants/toddlers. At one point, while we were changing our baby, the staff was also using this same hotel room as a throughway to bring the food back and forth to the event room...yum!
The day that we attended this event, it happened to be a scorching hot day. We were in the terrace room and very soon realized that as more guests arrived and entered the room, the temperature inside the room was rising. We asked one of the staff people if they could turn on the air conditioning and they responded that because the doors to the terrace were constantly being opened that they would not turn on the air. Again, we were appauled by the unprofessionalism of the staff persons response as we sat in a sweltering room without air conditioning. They were kind enough however to put a fan at the corner of the room towards one table where an elderly woman was seated. Unbelievable!
The staff was obviously untrained and very unprofessional. The manager of the event was dressed as if she were going to the gym with some sort of black track pants and a shirt.
When we asked our waiter for grated cheese for our pasta course, we finally received it when we received the entree course. Very efficient!
I don't know how to put into words what a great disappointment this place was. I am very sympathetic to the guests of honor who held their event here merely because the ambiance appeared to be nice. Remember, things are not always as they appear. The facade of this venue is just that...a facade. There is not an ounce of class or prestige with this facility nor with the management and staff.
I was only a guest at this venue, but wanted to warn anyone who is looking for a great venue to hold their special event.....to stay very clear of this one.
Comments
Finally, someone is telling the truth of a horrible event.
Venues such as Grand Victorian are used for special occasions. These occasions take many hours of planning and great expense to make the memories last a lifetime.
With this event,the memories will definitely last forever as the worst event attended.
Yes, it was in the dead of summer with no air conditioning. Just imagine that...a room full of people and no air conditioning.
Considering the quality of service that is advertised, why were the servers so inexperienced, not even knowing what utensils to use to service each course, not to mention the proper etiquette for servicing.
The meal was served and returned back slightly touched. On my table of 10, not one person ate even half of their meal. What a shame.
There was a beautiful expensive cake to help celebrate this event, which was left totally uncut. Did the servers think it was a decorate piece????
I could continue commenting on the displeasure I have have for this venue, but will only mention one more, the fact being that 3 guests at my table experienced gastrointestinal upset later that evening. I wonder why??
USER BEWARE!!!!!!!!!!!!!!!