DO NOT TAKE YOUR PETS HERE!!!
Don't take your pets here! They will squeeze you for every dollar you have, and then some. I have come here just a handful of times and have yet to get a proper explanation from them about anything i'm being charged. Most recently I was quoted approx. $1000, I authorized only $700 of that and wound up being charged $1700. I freaked out at this because I would have (sadly) had to put my cat down had I of known it would be nearly double the quote. I was told that that charge was based on a failed procedure (it failed because they have NO STAFF WATCHING THE ANIMALS OVERNIGHT and they didn't know anything had happened). I was charged for them to start everything all over again because of this. I was told that the $1700 included a 3rd day stay (at a WHOPPING $300 per night - which honestly is more than most hotels), so since I was picking him up on the second day that would be removed and I wanted them to make adjustments because it was their fault they didn't place the catheter correctly and it came out. I got the bill and sure enough it was $1700 which was "confirmed to be correct" when I disputed this. I was lied to multiple times, spoke to two vets who said two different things about my cat. Only one of the receptionists is an absolute gem, I cannot say the same for any of the other receptionists or vets. My cat has suffered unnecessarily for 3 days now and since I took him before they wanted to release him, he could get sick again and Ill have to put him down because I cannot afford another $1700+. So for $1700 I got poor etiquette, poor customer service, poor care for my animal, and no remorse and my cat still isn't healthy and will still potentially have to be put down - for even more $$$!
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Don't take your pets here! They will squeeze you for every dollar you have, and then some. I have come here just a handful of times and have yet to get a proper explanation from them about anything i'm being charged. Most recently I was quoted approx. $1000, I authorized only $700 of that and wound up being charged $1700. I freaked out at this because I would have (sadly) had to put my cat down had I of known it would be nearly double the quote. I was told that that charge was based on a failed procedure (it failed because they have NO STAFF WATCHING THE ANIMALS OVERNIGHT and they didn't know anything had happened). I was charged for them to start everything all over again because of this. I was told that the $1700 included a 3rd day stay (at a WHOPPING $300 per night - which honestly is more than most hotels), so since I was picking him up on the second day that would be removed and I wanted them to make adjustments because it was their fault they didn't place the...