Stay away!
Dr. Fattah treated me so badly today, I was in tears! A month ago, I went in for my cat's first set of shots. At the end of the appointment, we discussed having him neutered and getting his booster. I was going to make two separate visits for these two procedures. He explained to me that I should combine them in one visit to save money. So I asked "Do I still need to pay for a physical for the Booster, seeing as how he will be getting neutered at the same time?" And he said no. Today, when I called to confirm everything, it turns out I would have to pay for a physical. I explained to him that this is not what we discussed, and that I only budgeted for the cost without a physical. He then proceeded to accuse me of lying, and said I should have just told him I have "financial issues" instead of making up a story to get a lower price. He then said he doesn't want to do business with me and cancelled my appointment for tomorrow. He said to go find another vet because he will not help me and called me a thief.
I couldn't believe it. I wasn't trying to get out of paying for a service, I would trying to clarify how we got to such a misunderstanding and trying to find it if I could make an arrangement to pay the amount I didn't budget for at a latter date. He kept telling me I'm making things up. I got off the phone crying, feeling like garbage.
I called back and spoke to his secretary, who'd overheard the entire conversation. She felt really bad for me and kept apologizing but saying that she doesn't own the clinic so there's nothing she can do. She said their guard is high up because many people call and try to scam them into not paying wheat they should. It's too bad he decided to profile me as a "thief"... cause I really was not lying. She offered to speak to Dr. Fattah and see if he would change his mind... but after being called a liar, I don't know how I could ever show my face their again.
By far, the worst customer service experience I have ever had my entire life.
Dr. Fattah treated me so badly today, I was in tears! A month ago, I went in for my cat's first set of shots. At the end of the appointment, we discussed having him neutered and getting his booster. I was going to make two separate visits for these two procedures. He explained to me that I should combine them in one visit to save money. So I asked "Do I still need to pay for a physical for the Booster, seeing as how he will be getting neutered at the same time?" And he said no. Today, when I called to confirm everything, it turns out I would have to pay for a physical. I explained to him that this is not what we discussed, and that I only budgeted for the cost without a physical. He then proceeded to accuse me of lying, and said I should have just told him I have "financial issues" instead of making up a story to get a lower price. He then said he doesn't want to do business with me and cancelled my appointment for tomorrow. He said to go find another vet...