Please save yourself a whole load of...
We made the mistake of puchasing furniture from these crooks. The furniture was damaged upon delivery. We were promised it would be replaced. After over 20 phone calls to many different staff nothing has been done. We had one special technician arrive and just basically colour the table with dye and nothing else. Another special technician was supposed to arrive and fix it again and he never arrived or called at the appointment time. We are nowhere and are being forced into legal action as these people are total crooks. There is no customer service at all. I wish I had never ever gone into this store and bought my Ashley furniture elsewhere. The manager nik is a total waste of time. The owner Raj never returns calls or even replies to emails (he is now into property these days). Manik promised me he would call me back in two days but he has never managed to do so. Sunny my sales assistant promised he would take ownership and help out and I am still without any help. They give you...
We made the mistake of puchasing furniture from these crooks. The furniture was damaged upon delivery. We were promised it would be replaced. After over 20 phone calls to many different staff nothing has been done. We had one special technician arrive and just basically colour the table with dye and nothing else. Another special technician was supposed to arrive and fix it again and he never arrived or called at the appointment time. We are nowhere and are being forced into legal action as these people are total crooks. There is no customer service at all. I wish I had never ever gone into this store and bought my Ashley furniture elsewhere. The manager nik is a total waste of time. The owner Raj never returns calls or even replies to emails (he is now into property these days). Manik promised me he would call me back in two days but he has never managed to do so. Sunny my sales assistant promised he would take ownership and help out and I am still without any help. They give you the number of 905 792 2522 and lie and tell you that this is the head office and that Raj will be there. I have called 905 858 2667 which is the store number so many times I now know it off by heart. I hope that this is a warning to you please go to a decent place and not Vanaik.
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Please contact me at taraperera91@gmail.com for more info on how to go about filing a complaint to the Ministry. I've contacted the MPP who has given me details on the process. I will most likely file a small court order against them-would you be willing to provide me with your name and number so I can collect multiple reviews as proof against them.
Feel free to read my review above (tp42562598)