I have had two cars serviced at this dealership many times in the past. The level of service has been great but I see some areas for improvement. I suspect business has grown. I asked to have some damage on my rear bumper examined since the car was being serviced for maintenance minder care. No one bothered to follow up and ask me about it. Not interested in my business would be my reaction. When calling in and being patched to the service department to explain that I was waiting for a pick up ride back to the dealership having received a call indicating that a driver was on his way, I was put on hold and left for more than 10 minutes. I take this also as a sign of poor customer care. No one came back on line. I hung up. They will have to do a great deal better if keeping me as a repeat customer is their objective.
I have had two cars serviced at this dealership many times in the past. The level of service has been great but I see some areas for improvement. I suspect business has grown. I asked to have some damage on my rear bumper examined since the car was being serviced for maintenance minder care. No one bothered to follow up and ask me about it. Not interested in my business would be my reaction. When calling in and being patched to the service department to explain that I was waiting for a pick up ride back to the dealership having received a call indicating that a driver was on his way, I was put on hold and left for more than 10 minutes. I take this also as a sign of poor customer care. No one came back on line. I hung up. They will have to do a great deal better if keeping me as a repeat customer is their objective.