bbrown4547's Reviews

Very bad experience - Stay away !

We had a new metal roof, soffits, eavestroughs and leaf guards installed by Lucas O'Connor in April 2012. There were problems from the outset with rain running behind the eavestroughs and down the walls.
After the first snow in January this year (2013) some of the eavestroughs became detached and many of the leaf guards fell off. We also had snow and ice slamming from the upper to the lower roof as Mr O'Connor had told us we did not require snow stops with a metal roof.
Mr O'Connor then told us that the advertised warranty does not include snow (In Ottawa ? - we have this in writing!) and what we have experienced could be expected in an Ottawa winter. (None of our neighbours had any problems, even those with metal roofs) We have since determined that very few screws were used to attach the leafguards, possibly because of product incompatibility with the eavestroughs (can't do it)and the eavestroughs screws do not go through to the fascia board.
So far Mr O'Connor has refused to remedy the faults, leaving us with no option but to progress to small claims court.

By: bbrown4547

Lucas Contracting

Ottawa, ON

Comments

By: LUCAS99

This customer declined snowguards and of course when the snow slid off in the winter, it caused all kinds of damage. This was the cause of the problems.