Solid Gold plan is worth nothing
Hi my wife and I just bought our first house and our first washer and dryer. We bought it a month before we were moving and was told a set was already saved for us. When the day came for it to be delivered I called to confirm but was told they had no wash or dryer left. (Can't remember which one) So I asked them since you don't have that one in stock will be get a set of the same or greater value to replace it. I was told they didn't have any in stock, completely out of any washer/dryer. They finally delivered it but late after we had to drive to the store to complain. The machine starts eating our clothes then starts to flood the basement so we call because we have the "SOLID GOLD" plan in place. The tech comes fixes the issue which was the torn clothes jamming up the machine clogging it. Fast forward the machine is still eating clothes and is now flooding again. I call for service and I'm told we owe $113 dollars for a service bill from our previous service. I"m told that the "sock" clogging up the machine isn't covered and until I pay the fee I'll get no service. I asked to speak to a manager but was told I had to pay the bill, said the tech didn't write anything about torn clothes so it's not covered. The tech didn't write down that the machine had tears in the gasket. Now I have to pay a bill that I shouldn't have to get the "SOLID GOLD" treatment. I'll never buy from Bad Boys again and NOBODY BEATS YOUR BAD CUSTOMER SERVICE OR YOUR B.S" SOLID GOLD" PROTECTION PLAN. I wouldn't have even given a star but it wouldn't let me continue without giving them something. Bad Boy keeps telling me they are going to fix this situation and daily the message me on facebook telling me a manager will be in contact to fix the situation.Now they send me another copy of the bill I owe for the covered service but this time it reads a different reason why my service call wasn't covered under the Solid Gold protection plan.
Hi my wife and I just bought our first house and our first washer and dryer. We bought it a month before we were moving and was told a set was already saved for us. When the day came for it to be delivered I called to confirm but was told they had no wash or dryer left. (Can't remember which one) So I asked them since you don't have that one in stock will be get a set of the same or greater value to replace it. I was told they didn't have any in stock, completely out of any washer/dryer. They finally delivered it but late after we had to drive to the store to complain. The machine starts eating our clothes then starts to flood the basement so we call because we have the "SOLID GOLD" plan in place. The tech comes fixes the issue which was the torn clothes jamming up the machine clogging it. Fast forward the machine is still eating clothes and is now flooding again. I call for service and I'm told we owe $113 dollars for a service bill from our previous...