Ill-organized and Rude
We chose Pure Painters because they offered a discount coupon through a discount club. I now understand why. They need new customers because they treat their existing customers so poorly.
We contacted the owner, Dillon Brayton, to arrange the job of painting two bathrooms, one bedroom and a small corridor. Initially everything seemed in order. Dillon accepted the work. As the date approached, Dillon did not contact us to confirm our paint colours, the total cost and what time the painter(s) would arrive.
We attempted to contact him in order to confirm all of this, not once but four times. It was not until the last time that we received any response. He confirmed that a painter was scheduled for the NEXT DAY and requested that we email him the details regarding paint and contact information and that he would answer all of our questions then.
He never responded. However, a painter did show up the next day, but we would have appreciated knowing what time to have expected him. The painter, Cody, was a credit to the organization. He worked hard and did a good job.
Dillon called us two days after the job was complete, asking if we needed anything painted. He didn't even recognize that we were existing clients that had already tried to work with him. I told him that the job was complete, we were happy with the painter and his work, but that we were unhappy and frustrated with his level of communication. He told us that he found it frustrating to work with customers that would "call him 20 times looking for confirmation". He inferred that we harassed him by trying to tell him the colours we wanted, asking how much the job would cost in total and asking when would the painter arrive.
He treats his customers as though the are an inconvenient irritation.
Avoid Pure Painters!!!
We chose Pure Painters because they offered a discount coupon through a discount club. I now understand why. They need new customers because they treat their existing customers so poorly.
We contacted the owner, Dillon Brayton, to arrange the job of painting two bathrooms, one bedroom and a small corridor. Initially everything seemed in order. Dillon accepted the work. As the date approached, Dillon did not contact us to confirm our paint colours, the total cost and what time the painter(s) would arrive.
We attempted to contact him in order to confirm all of this, not once but four times. It was not until the last time that we received any response. He confirmed that a painter was scheduled for the NEXT DAY and requested that we email him the details regarding paint and contact information and that he would answer all of our questions then.
He never responded. However, a painter did show up the next day, but we would have appreciated knowing...