awang's Reviews

Ill-organized and Rude

We chose Pure Painters because they offered a discount coupon through a discount club. I now understand why. They need new customers because they treat their existing customers so poorly.

We contacted the owner, Dillon Brayton, to arrange the job of painting two bathrooms, one bedroom and a small corridor. Initially everything seemed in order. Dillon accepted the work. As the date approached, Dillon did not contact us to confirm our paint colours, the total cost and what time the painter(s) would arrive.

We attempted to contact him in order to confirm all of this, not once but four times. It was not until the last time that we received any response. He confirmed that a painter was scheduled for the NEXT DAY and requested that we email him the details regarding paint and contact information and that he would answer all of our questions then.

He never responded. However, a painter did show up the next day, but we would have appreciated knowing...

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By: awang

Pure Painters

Vancouver, BC