CHRISTMAS IS SAVED,By Juan, Gary, and...
CHRISTMAS IS SAVED,By Juan, Gary, and their amazing crew!! Our horror story began when we met Cory Spafford of Shop Cabinets 4 Less. Cory seemed to be a 'nice guy', Laid back, calm, and knowledgeable. He had great design ideas to add to ours. He was prompt in responding to our calls, texts, and emails. We were comfortable with him. And then it happened, at the Granite yard. We made the mistake of paying him. Soon after, we began receiving texts that the cabinet delivery is delayed, AGAIN and AGAIN and AGAIN.... Suddenly we no longer could reach Cory by phone. After 4 days of leaving Messages and Texts we sent emails. We finally got an email response from him stating he had a family emergency and left his phone at?? He would never respond to our requests that he use some ones phone other than his own. We believed his stories at first. We actually felt very sorry for his situation. Then, we wised up. LIES, ALL LIES!! We never had seen a review of Cory on Yelp. But on Dec. 9th an angle wrote a review that opened our eyes. We called our Credit card Company and explained the situation. I don't know if they had him on file or if this is a common occurrence but they IMMEDIATELY reversed the charges. We found out later that the Granit slabs we fell in love with, were never paid for by Cory and they were sold to someone else. Also it turns out the place Cory had used on a few occasions to order cabinets had never been contacted by him for a price quote or order. BTW the cabinets are IN STOCK!! It was on Yelp we found we found many favorable reviews for Juan and Gary. Well called and left a message. After all that we had been through, being lied to, stolen from and a family of 6 using a laundry room as a make-shift kitchen for over a month our expectations were very low. But our bad luck with Cory changed to good luck with Gary and Juan. We spoke with them on the phone on a Sunday, met with them on a Monday, and off to Cabinet and Granit shopping on Tuesday. We received a very reasonable quote on Wednesday and work began on Thursday. Today is Sunday, just one week after our first call to Gary and Juan. Our cabinets are 75% complete (there is A LOT of decorative trim and Applica's). Tomorrow we are expecting our granite installation and finishing work on our cabinets to be completed. This company is truly AMAZING; Excellent customer service and response time. I must also give a shout out to their Assistant Designer Melissa; shopping with her and Juan gave us an exciting and thoughtful experience. I will follow up after the kitchen is completed.
CHRISTMAS IS SAVED,By Juan, Gary, and their amazing crew!! Our horror story began when we met Cory Spafford of Shop Cabinets 4 Less. Cory seemed to be a 'nice guy', Laid back, calm, and knowledgeable. He had great design ideas to add to ours. He was prompt in responding to our calls, texts, and emails. We were comfortable with him. And then it happened, at the Granite yard. We made the mistake of paying him. Soon after, we began receiving texts that the cabinet delivery is delayed, AGAIN and AGAIN and AGAIN.... Suddenly we no longer could reach Cory by phone. After 4 days of leaving Messages and Texts we sent emails. We finally got an email response from him stating he had a family emergency and left his phone at?? He would never respond to our requests that he use some ones phone other than his own. We believed his stories at first. We actually felt very sorry for his situation. Then, we wised up. LIES, ALL LIES!! We never had seen a review of Cory on Yelp. But on Dec. 9th...