JACQUIE BRAY - FRONT DESK TEAM LEADER...
Sept 24 2015- I had an interaction with a "FRONT DESK TEAM LEADER" Jacquie Bray. The position on her business card was a surprise to me, she certainly had no people skills to be a team leader. I walked up with my mom to the counter confirming my mom's appointment. She looked at her and automatically assumed she needed a transalator, I assured her she knows how to respond and she understands and so did my mom. We recently moved and my address changed, my mom didnt remember the postal code so she said no the response has to be from your mom, she was loud and yelling. it was an eye care clinic and my mom couldnt see properly and thats why she was there so she couldnt read it out. However when she asked my mom other questions and my mom responded herself. Due to the skin colour, the way she spoke to us, the tone she used everyone was staring. She kept saying how i cant go anywhere because the doctor needs a transalator. I assured her again no she does not need a translator and I am leaving. I spoke to my mom over the phone after and she said her appointment went well with the doctor, everything was good. Ofcourse apart from her behaviour at the front desk. I dont think a person like that has leadership qualities, it was clear she was racist. She had no customer service skills what so ever. This was an absurd interaction, not only she was racist, stereotypical and assumed she was horrible at her job. Hope this helps.
Sept 24 2015- I had an interaction with a "FRONT DESK TEAM LEADER" Jacquie Bray. The position on her business card was a surprise to me, she certainly had no people skills to be a team leader. I walked up with my mom to the counter confirming my mom's appointment. She looked at her and automatically assumed she needed a transalator, I assured her she knows how to respond and she understands and so did my mom. We recently moved and my address changed, my mom didnt remember the postal code so she said no the response has to be from your mom, she was loud and yelling. it was an eye care clinic and my mom couldnt see properly and thats why she was there so she couldnt read it out. However when she asked my mom other questions and my mom responded herself. Due to the skin colour, the way she spoke to us, the tone she used everyone was staring. She kept saying how i cant go anywhere because the doctor needs a transalator. I assured her again no she does not need a...