My daughter has a dell inspiron touchscreen convertible laptop. It was purchased March 2016. Approx. 9 months later the screen has cracks running through it and the touch screen no longer functions. My daughter called Dell once and I called Dell twice and spent several hours on the phone with different departments, to be told that this was our issue and it is impossible for a screen to crack without dropping or blunt force etc. I reassured them that nothing has happened to it, but still they insisted they would not cover it, and would charge $409.00 to have it repaired. The warranty for this laptop is covered until May 2017. I guess they don't read the own forums and reviews, because we are not alone. There have been several other people with the exact same issue with the screen cracking for no obvious reason. We have several dell products and after this latest experience with their customer service team especially the supervisors who really didn't care about resolving the issue and were extremely non customer friendly, I can say that this was the last dell product that my family will ever purchase!
My daughter has a dell inspiron touchscreen convertible laptop. It was purchased March 2016. Approx. 9 months later the screen has cracks running through it and the touch screen no longer functions. My daughter called Dell once and I called Dell twice and spent several hours on the phone with different departments, to be told that this was our issue and it is impossible for a screen to crack without dropping or blunt force etc. I reassured them that nothing has happened to it, but still they insisted they would not cover it, and would charge $409.00 to have it repaired. The warranty for this laptop is covered until May 2017.
I guess they don't read the own forums and reviews, because we are not alone. There have been several other people with the exact same issue with the screen cracking for no obvious reason.
We have several dell products and after this latest experience with their customer service team especially the supervisors who really didn't care about resolving the issue and were extremely non customer friendly, I can say that this was the last dell product that my family will ever purchase!