I had bought two matching opal stones in Mexico and wanted them made into drop earrings, a very simple design. I went to Russell's and we agreed on the design and he said it would be no problem, it would be $50 and would take a month. I returned in a month and he had made these horrible studs! I told him that I had wanted drop earrings and he was like, "Oh, couldn't do it." He refused a refund and then he hustled me out of the store. At the time I was only 22 years old and didn't fight back. I'm kicking myself for allowing myself to get bullied by this horrid man. I'm pretty sure he is the owner. Zero integrity. Can't believe this store is still in business. Would give a zero rating for the stars but the system won't let me.
I had bought two matching opal stones in Mexico and wanted them made into drop earrings, a very simple design. I went to Russell's and we agreed on the design and he said it would be no problem, it would be $50 and would take a month. I returned in a month and he had made these horrible studs! I told him that I had wanted drop earrings and he was like, "Oh, couldn't do it." He refused a refund and then he hustled me out of the store. At the time I was only 22 years old and didn't fight back. I'm kicking myself for allowing myself to get bullied by this horrid man. I'm pretty sure he is the owner. Zero integrity. Can't believe this store is still in business. Would give a zero rating for the stars but the system won't let me.