WINCHESTER'S BRIDAL & FORMALS...
I have been reading all the testimonies and am in 100% agreement for the lack of quality customer service given to brides on what is supposed to be one of the most memorable times in a girls life.My niece purchased a gown from them this past month and i can not believe the state this $1100. gown was in when it handed over to her after she went back to pick it up.
It was apparent that the dress had been tried on numerous times after my niece purchased the gown as the beading had started to fall off....rhinestones were missing,the back panel didn't even fit the dress(was too small and wouldn't snap)..the lace was dirty,picked,and had hair stuck in it,not too mention it was wrinkled and the under netting was gray, dirty and full of lint.When she went to return it after a lengthy drive back to the city (2 hours away)they would only exchange it for another dress as $ for $. I wish i was there to help my niece because they certainly would have gotten an ear full from me...
As a sales associate for over 13 yrs i have never heard of such disrespect for customer/client business as I have I have from this particular bridal shop and rather than just post on the web people need to submit their complaints to the Better Business Bureau so that something can be done .If you don't ...these so called ladies are getting commission from those dresses therefor one could say you are actually rewarding these ladies for treating you like dirt with your dollars.THATS JUST NUTS!! so please report report report...it only takes a few moments of your time
I have been reading all the testimonies and am in 100% agreement for the lack of quality customer service given to brides on what is supposed to be one of the most memorable times in a girls life.My niece purchased a gown from them this past month and i can not believe the state this $1100. gown was in when it handed over to her after she went back to pick it up.
It was apparent that the dress had been tried on numerous times after my niece purchased the gown as the beading had started to fall off....rhinestones were missing,the back panel didn't even fit the dress(was too small and wouldn't snap)..the lace was dirty,picked,and had hair stuck in it,not too mention it was wrinkled and the under netting was gray, dirty and full of lint.When she went to return it after a lengthy drive back to the city (2 hours away)they would only exchange it for another dress as $ for $. I wish i was there to help my niece because they certainly would have gotten an ear full from...