Great price, great customer service
We bought a Bosch dual-fuel range from Caplan's clearance department. It was a discontinued model, but the price was fantastic, and who cares if it's a year old? It looked great, had every feature I cared about, and came with a full warranty ... that's all that matters, no?
When the range was about to be connected, the installer noted that a critical part related to the gas supply into the range (the gas pressure regulator) was not secured to the frame of the range ... which meant that in sliding the range into place, the tension on the gas connection might have caused serious (and dangerous) damage to the gas supply into the range. I tried calling the authorized service company for Bosch, who said, yes, the repair would be covered under the warranty, but that it would be a week before they could get someone out to look at it.
When I asked Caplan's for help, they worked with the service company to move us up to the top of the priority list for the repair; the technician came the next day, and with a very minor repair, fixed the problem.
Now the range is connected, and working beautifully.
We're thrilled with the deal we got on this product, and very appreciative of the efforts Caplan's went to to help us solve our problem.
Thanks again Fauozi and Doris!
We bought a Bosch dual-fuel range from Caplan's clearance department. It was a discontinued model, but the price was fantastic, and who cares if it's a year old? It looked great, had every feature I cared about, and came with a full warranty ... that's all that matters, no?
When the range was about to be connected, the installer noted that a critical part related to the gas supply into the range (the gas pressure regulator) was not secured to the frame of the range ... which meant that in sliding the range into place, the tension on the gas connection might have caused serious (and dangerous) damage to the gas supply into the range. I tried calling the authorized service company for Bosch, who said, yes, the repair would be covered under the warranty, but that it would be a week before they could get someone out to look at it.
When I asked Caplan's for help, they worked with the service company to move us up to the top of the priority list...