Complete Morons
had to go back 4 to 5 times for the same problem, one time they had it wrong then a month later we went back and they said they never sent the order out. grrrrr i could go on and it still not even the wedding day yet and im ready to go else where if it wasnt for the downpayments. I DO NOT RECOMEND THIS PLACE TO EVEN MY WORST ENEMY! GARBAGE!!
Comments
First I send out the groomsmen to have their measurements done at the location closest to them, but some groomsmen complained that the service they got from Scarborough Town was poor. I then called up Richmond Hill store to have all tuxedos pickup at one location, hoping to avoid any unpleasantness. But when I go pick them up they claimed no one has informed them and I had to send groomsmen out again to pick up theirs. Next day got a call from the Richmond Hill store, stated one of the groomsman took the tux without paying for the rental. After converse with the groomsman it turned out to be untrue, when I talk to the store and they sounded that I was trying to cheat them. Later they call the other store and found out it was their mistake, then I only get a falsehearted apology. Of course there were some other mistakes in the pattern and color for the accessories, and my sleeves has to be shorten by 2 inches. Also I never got my $30 deposit back, it wasn’t used toward the rentals, I tried calling them the manager on the phone first stated this is processing fee then said I can only use it for my rental because I got rent 5 get 1 free deal so I can’t use it. I can’t believe this company can still survive in today’s world where it thrives in customer service. DO NOT RECOMMEND to anyone.