Students should avoid this place
I had a cleaning and a filling in October. When I booked the filling, I had to pay a $100 deposit, which I was told would be refunded to me a week or two after the filling. (They said the deposit is required when the UofT student health/dental coverage is still in the opt-out period, because it's possible that students could get dental services and then just drop their health plan. So I understand why they ask for a deposit.) At the beginning of December, I realized that I had never gotten my deposit back and hadn't heard anything from them. I called and the receptionist said the cheque still wasn't ready, but it should be ready within 1-2 weeks and they would call me when it was. At the beginning of January, I still hadn't heard anything, so I called back again on Jan.4. The receptionist said, again, the cheque wasn't ready but would be in 1-2 weeks, and they would call me. I finally got a call from them on Jan. 16 and picked it up on the same day. I asked the receptionist how long it normally takes for students to get their deposit back and she said 1-2 weeks. I gently explained to her how this nearly 4 month process made me feel like if I had simply forgotten to follow up, I wouldn't have gotten my money back and that I was going to go to a different dentist because I don't want to have this 4-month follow up process after every dental visit. Then another more senior receptionist joined the conversation and explained to me emphatically that the process for issuing cheques to refund students' deposits normally takes months. I suggested that if that was the case, they perhaps shouldn't mislead students by saying 1-2 weeks, and she had nothing to say other than that I was free to go to another dentist. It's not as though I was relying on that $100 deposit for my living expenses, but I really wonder if I would have gotten it back had I not followed up. I don't understand why it takes 4 months to write a cheque. I'm just posting this so students are aware that they should be cautious of not being taken advantage of at this place. From looking at the other reviews, it seems like I'm not the only one with that concern.
I had a cleaning and a filling in October. When I booked the filling, I had to pay a $100 deposit, which I was told would be refunded to me a week or two after the filling. (They said the deposit is required when the UofT student health/dental coverage is still in the opt-out period, because it's possible that students could get dental services and then just drop their health plan. So I understand why they ask for a deposit.) At the beginning of December, I realized that I had never gotten my deposit back and hadn't heard anything from them. I called and the receptionist said the cheque still wasn't ready, but it should be ready within 1-2 weeks and they would call me when it was. At the beginning of January, I still hadn't heard anything, so I called back again on Jan.4. The receptionist said, again, the cheque wasn't ready but would be in 1-2 weeks, and they would call me. I finally got a call from them on Jan. 16 and picked it up on the same day. I asked the...