DO NOT BOOK A WEDDING HERE!!
***BEWARE*** Do not book a wedding here whatever you do!!
I wish there was an option to give 0 stars!! I am now convinced any positive feedback is most definitely the hotel staff!
At first glance it looks lovely, great concept! The front desk staff are great! The owner and management team are EXTREMELY UNPROFESSIONAL!!! They are liars, crooks and should be held accountable for the extreme mess they make of people's events and weddings.
While my biggest problem is with the convention centre side of things, the whole place is dirty! We popped in several times and the stairways, elevators etc were always filthy! Dirt/Dishes/Items are left in the hallways. Many of the rooms we rented had broken items also (ie. the hot water tap). The carpet is dirty and bunched up, there is also a huge scratch in the middle of the dancefloor that has been there well over a year! We were told these things would be fixed on more than one ocassion. In the peak of summer and early fall not one flower on their so called "roof-top garden"
Our wedding day was TRIPLE BOOKED! One of the parties had all of their guests shuttled to The Red Rose Convention Centre (after they tried to convince us to have our enitre wedding on the roof to make room for the other guests)! The event manager even went as far as faking a heart attack/chest pains to gain sympathy! Police had to be called in as there were threats the event wouldn't even take place at all!
False promises are given, nothing is organized or structured whatsoever! How do you conduct meetings and not even bring a pen or paper?!! No receipts given...the list goes on!
I'm not one for posting online reviews, but this place is truly disgusting! We are in the midst of taking legal action, as are the other guests who booked on the same night! They have given us the run around for weeks! But we are not going to go away!!!
If the post can save one couple from disappoint and wasting their money on this place, I am glad!
***BEWARE*** Do not book a wedding here whatever you do!!
I wish there was an option to give 0 stars!! I am now convinced any positive feedback is most definitely the hotel staff!
At first glance it looks lovely, great concept! The front desk staff are great! The owner and management team are EXTREMELY UNPROFESSIONAL!!! They are liars, crooks and should be held accountable for the extreme mess they make of people's events and weddings.
While my biggest problem is with the convention centre side of things, the whole place is dirty! We popped in several times and the stairways, elevators etc were always filthy! Dirt/Dishes/Items are left in the hallways. Many of the rooms we rented had broken items also (ie. the hot water tap). The carpet is dirty and bunched up, there is also a huge scratch in the middle of the dancefloor that has been there well over a year! We were told these things would be fixed on more than one...