The Worst Customer Service Ever
By far the worst customer service I have ever experienced in my life.
I purchased a mixture of furniture both bran new and as is.. One of my pull out sofas was as is.. they ended up breaking the sofa and refused to replace it. I spoke to the sales person Mohamed who is a nice guy but was not doing his job properly.. " he was allover me before he made the sale and the once the sale was made and I started having problems all of a sudden he got busy and was unwilling to work hard for me.. He passed me on to this operations manager " middle eastern " I will tell you more about here in a sec.. ( I am a guest service manager and have been serving customers for more then 15 years ) This Brick Guest service manager should be a shamed of her self.. The Brick should be a shamed of their staff and the service they provided..
Here is a list of problems;
1. did not provided me with the products I paid for .
2. delayed the delivery dated do to some "warehouse...
By far the worst customer service I have ever experienced in my life.
I purchased a mixture of furniture both bran new and as is.. One of my pull out sofas was as is.. they ended up breaking the sofa and refused to replace it. I spoke to the sales person Mohamed who is a nice guy but was not doing his job properly.. " he was allover me before he made the sale and the once the sale was made and I started having problems all of a sudden he got busy and was unwilling to work hard for me.. He passed me on to this operations manager " middle eastern " I will tell you more about here in a sec.. ( I am a guest service manager and have been serving customers for more then 15 years ) This Brick Guest service manager should be a shamed of her self.. The Brick should be a shamed of their staff and the service they provided..
Here is a list of problems;
1. did not provided me with the products I paid for .
2. delayed the delivery dated do to some "warehouse problems "
3. No one answers the phones after trying for days
4. made me travel back and forth from Kanata to deal with issues
5. They do not listen to customers , there is not negotiating
6. This operations manager has no people skills and is willing to treat her customers like they are stupid.
Solutions;
1. I cancelled all of my order
2. I went to Leon's and head the best experience that anyone could ever ask for.
3. got better products for a cheaper price
4. got the best customer service that anyone could offer.
5. The Brick pushed me to become a loyal for life customer of Leon's and I thank them for that !!
Comments
I just had the same experience.... the Brick at Nepean is awful!!! Zero customer service and they don't give a %^*& if they keep your business or not!! I will never buy there again EVER!