ZERO STARS: Worst Company Ever??
I am not one to write reviews, but the way Atlanntis Van Lines tried to swindle me warrants one...and, eventually, a trip to court.
DO NOT TRUST THIS COMPANY. Their tone changes completely after they have your money.
I dealt with Emily Tucker for my move. She was polite, courteous, and seemingly happy to help BEFORE she had my deposit. The way she explained everything made sense, and the pricing looked reasonable. I know not to fall for any traps, so I repeatedly would confirm details with Emily (timeframes, added costs, payment methods, etc.). All seemed well...and then I sent a deposit. That's when thing started to drastically shift: now there was an added cost for going up and down stairs (but before, Emily had said a booked-off elevator would be fine!), the times were different (two days earlier than before -- so now, since I wouldn't be in town, a "storage fee"), and my quote had gone up exponentially.
They also added in a MASSIVE extra cost for added weight to the stuff I was moving. Emily said I had exceeded my 500lbs. limit, which is utterly impossible: all Atlanntis Van Lines moved for me was a bicycle, a mirror, and a couch.
I disputed all of the above...and Emily said "show me written proof those things were said." Most of our conversations had been phone calls before (I know, naive me), so I was hooped.
Had to eventually suck up the added costs because they already had my money. They added a "scale fee", a "long carry fee", and a hefty extra tax I've never heard of -- all of which was never mentioned before they had my deposit.
In fact, I needed to empty the bank account to pay what was added on top of my original quote.
Emily was actually able to waive one fee for me! When I calculated the math of all of my taxes and confronted her about the mistake she had made, she apologized for the "typo" (which -- surprise! -- would have cost me money) and nixed it. Very professional stuff.
When I told Emily that I would consult legal advice (which is currently happening!), she said "who would ever believe you?" What I have to gain by lying about some random company is beyond me.
I just couldn't believe how much this seems like two different companies -- one before deposit, one after.
The actual movers were sub-par, but I wasn't expecting much. I can deal with a small scratch in my couch fabric -- what I can't deal with is the lying an complete and utter dishonesty from Atlanntis Van Lines.
Again -- I NEVER write customer service reviews but really wished someone would have warned me before I went into business with these humans. How they sleep at night taking advantage of moving people, who are already in a desperate place in their life, is beyond me.
I am not one to write reviews, but the way Atlanntis Van Lines tried to swindle me warrants one...and, eventually, a trip to court.
DO NOT TRUST THIS COMPANY. Their tone changes completely after they have your money.
I dealt with Emily Tucker for my move. She was polite, courteous, and seemingly happy to help BEFORE she had my deposit. The way she explained everything made sense, and the pricing looked reasonable. I know not to fall for any traps, so I repeatedly would confirm details with Emily (timeframes, added costs, payment methods, etc.). All seemed well...and then I sent a deposit. That's when thing started to drastically shift: now there was an added cost for going up and down stairs (but before, Emily had said a booked-off elevator would be fine!), the times were different (two days earlier than before -- so now, since I wouldn't be in town, a "storage fee"), and my quote had gone up exponentially.
They also added in a MASSIVE extra cost for...