I Purchased 6 Dining Chairs Tuxedo brand in Sep 2017 and were promised delivery on 3rd October 2017. Wen I went to pick up the chairs on the 5th or so, I was informed by a very sweet CS agent by the name of Ms Harjeet Kaur that the chairs will now be delivered to them on the 6th of November by the suppklier. Naturally I was infuriated since I had paid for the chairs upfront and wanted to cancel my order since there was no reason to delay them. She took up my complaint and the case to her Manager instantly and very professionally handled me (in that anger mode). She also explained to me the great quality of the chairs that I was buying and assured me that Brick will look after me to make sure that I am put to no more inconvenience. There was another gentleman next to me who had the same complaint and was almost not paid heed to by another agent who handled him. However, Harjeet handled my case professionally as well as followed up the supply of my chairs right till the end, I e today when I picked up the beautiful chairs finally. It is due to polite and understanding Sales people like Harjeet that I understood their problem and Brick did not lose me as a customer. Keep up the great work Harjeet. Well done.
I Purchased 6 Dining Chairs Tuxedo brand in Sep 2017 and were promised delivery on 3rd October 2017. Wen I went to pick up the chairs on the 5th or so, I was informed by a very sweet CS agent by the name of Ms Harjeet Kaur that the chairs will now be delivered to them on the 6th of November by the suppklier. Naturally I was infuriated since I had paid for the chairs upfront and wanted to cancel my order since there was no reason to delay them. She took up my complaint and the case to her Manager instantly and very professionally handled me (in that anger mode). She also explained to me the great quality of the chairs that I was buying and assured me that Brick will look after me to make sure that I am put to no more inconvenience. There was another gentleman next to me who had the same complaint and was almost not paid heed to by another agent who handled him. However, Harjeet handled my case professionally as well as followed up the supply of my chairs right till the end, I e today when I picked up the beautiful chairs finally. It is due to polite and understanding Sales people like Harjeet that I understood their problem and Brick did not lose me as a customer. Keep up the great work Harjeet. Well done.