Unhappy First Oil Change
I bought a 2012 Highlander, 2 months later my wipers (front and back)don't wipe good anymore and their making streaks on the glass. So I called service and they told me they will replace it for me free on my first oil change, now finally when I go for the oil change at Upper James Toyota. And I told them about my wipers not wiping good and that their making streaks and after they changed the one wiper they charged me $17.83! And I thought it was free because it was a new car. Also if I were to buy a wiper at Walmart they would let me exchange or refund my purchase so much for good service when you spend $50.000 on a brand new Toyota Highlander.
Comments
Dear unhappy,
Upper James Toyota is a family owned and operated dealership. For this reaons, I'm writing to you personally and encourage you to contact me, Ilya Pinassi, General Manager and VP Operations, through our switchboard at 905-387-9287. This will allow us to discuss your concern.
I don't know when you purchased your vehicle, but it is not uncommon for people to experience streaking from their blades shortly after the first frost. This is because many of us pull the blades up as we hurry to get our kids off to school or rush to work. Pulling the blades off the wikndshield before they've had a chance to warm can result in tearing.
If someone told you we would take care of replacement blades at no charge to you, I'm happy to honour that after we speak. As for WalMart, they don't exchange blades that have been on a vehicle and they are not family owned and operated. Your experience matters to me and to our team.
Please allow me to make things right and give me a ring.
Ilya Pinassi
VP Operations
Upper James Toyota