Reduced rating due to lack of follow...
Came on time, did detailed inspection of the car, took photos and few days later provided well structured, detailed appraisal. The value was below what I hoped for, but I believed it was a fair market value.
However... I wrote the original review perhaps prematurely...here are more information:
My car that was damaged in a car accident and was estimated to be beyond repair. Canadian Direct Insurance offered the value I thought was below a fair market value. According to Insurance Act of British Columbia, the next step for me was to get the new appraisal. I was naïve and thought that just having the second appraisal would be what needs to be done and then settling the price in between two appraisals would be a natural way to complete the dispute. So I hired he CS Automotive Appraisal Services. I gave them all the documentation that I have received from Canadian Direct Insurance and hoped this would be over within...
Came on time, did detailed inspection of the car, took photos and few days later provided well structured, detailed appraisal. The value was below what I hoped for, but I believed it was a fair market value.
However... I wrote the original review perhaps prematurely...here are more information:
My car that was damaged in a car accident and was estimated to be beyond repair. Canadian Direct Insurance offered the value I thought was below a fair market value. According to Insurance Act of British Columbia, the next step for me was to get the new appraisal. I was naïve and thought that just having the second appraisal would be what needs to be done and then settling the price in between two appraisals would be a natural way to complete the dispute. So I hired he CS Automotive Appraisal Services. I gave them all the documentation that I have received from Canadian Direct Insurance and hoped this would be over within days.
However, as events unfolded, I learned that actually my appraiser (CS Automotive Appraisal) and CDI appraiser would need to discuss their appraisals and agree about the “real” value. Unfortunately this review of each others appraisals never happened even though Canadian Direct Insurance and their appraiser called them numerous times. I also called dozens of times time but except initially I have never received a call back. In another words, CS Appraisal Services left me on my own to dispute Canadian Direct Insurance offer. On the other hand I was not in a very good position to defend their appraisal so after all I had to settle on CDI offer. It appears CS Automotive Appraisal could not hold the value in reality.
I have to admit I did not know about the process, however CS Automotive Appraisal Service should have known what is the procedure in disputes with ICBC or Canadian Direct Insurance and should have act accordingly. Instead, they have neglected their obligations and just ignored the whole case.
If you need appraisal for a dispute case, then you may consider finding someone else.
Comments
My Rogers cell phone voice mail always works. I even had my wife phone and it took her two weeks to respond. Just bad business!!
Oh well...Maybe she was having some personal issues? It happens.. Im sure there was a valid excuse. I was extremely happy with her service and a number of people I know are too!! It seems too easy to slander someone's business these day's when they don't take into account their own mistake's made as they grow toward a goal! We all learn from our mistake's...I would say thats LIFE..NO?