As first time hot tub purchasers we had done a lot of research on the internet and also visited many local retailers before deciding to purchase our spa from Mermaid. Although excited about our purchase, we were challenged and a little stressed about how to integrate the spa with our existing deck. Sales Manager, Phil Morneault, listened to our concerns and went above and beyond in suggesting a solution and even providing preliminary computer drawings. We received the personal and caring customer service that so many companies lack these days and would recommend Mermaid Pools and Hot Tubs without hesitation.

We received great sales service with our Mermaid spa purchase but the technical support we received from Phil Gregory was the’ icing on the cake’. We were super impressed at Phil’s willingness to schedule the appointment on a Saturday evening in order to accommodate our schedule. Phil spent a few hours at our home, first installing a cover lifter (in very unfavorable weather conditions) then explaining hot tub care and maintenance. My husband and I had LOTS of questions and Phil patiently answered all of them and gave us really useful advice about the products. When Phil left the house we were confident that we had all the information needed to properly care for our hot tub. We love our new Mermaid hot tub and, thanks to Phil, it remains sparkling clean.