Unprofessional, Un-hygienic, Poor...
DO NOT GO HERE!!!! Please read my story below. I have contacted Global News, the Police and the Better Business Bureau at this point and am considering suing them if I do not get my money back.
wanted to raise some concerns with you that I experienced last night at my first ever laser hair removal session. It was with an older lady with blonde hair of whose name I still do not know as she never introduced herself to me. I had gone with one of my close friends as she was also getting the same treatment done as me and we figured we would car pool with one another. My friend went first and I waited in the sitting area on the upstairs floor outside of the room.
My friend was only in there a matter of minutes when the door opened and I was told it was my turn. Shocked I asked if my friend was already done and she said yes. Please note: The lady stood in the door way, my friend exited the room and I entered. There was no break in between her leaving the room and my entering room.
Upon entering the room the lady closed the door, stood there while I waited and put down my purse and such; thinking that she was going to ask me to undress and that she would be back in a moment, when instead she instructed me with “ok strip”. I turned around, looked at her and asked her if she was serious and she told me yes. With the incredulous look on my face she told me that “I am going to see you naked anyways”. Now I am not sure why I did not stick up for my rights of privacy and ask this lady to leave, but instead I did as I was told. Feeling as though I was in jail (of which I have never been but have only seen on movies) I turned around and began to undress. I knew she was watching me as before I had even taken my pants all the way off, she asked me what the tattoo down my spine meant. Already extremely uncomfortable, I was told to lie down and by this time I am feeling very violated.
When I got on the table I was not given anything to cover up with, I was completely naked and was sprayed down with some cold solution and then had a gel put on all over my body, and as I was getting a full Brazilian, on my private areas as well. This lady DID NOT WEAR ANY GLOVES.
She very sporadically ran this machine over my body starting with my legs, Brazilian area, armpits and then my upper lip. She did not wipe off this machine before moving to my upper lip. When she was doing my armpits she did not move the other side of my body to do my armpit furthest away from her but instead reached over and ran the cord over my exposed breast and proceeded all the while with the cord roughly scraping over them.
When she was finished, she grabbed a towel and quickly started to wipe off my legs, my private area, my armpits and using the SAME WET TOWEL wiped off my upper lip with it. I have to say even though it was my own body I was pretty disgusted.
I was then told to flip over, she quickly repeated the above process using sporadic movements and within minutes I was done. She wiped me off very quickly and was told to get up and get dressed. She stayed in the room up until I had on my panties and had only half of my bra on when she opened the door to leave.
During this process I had to ASK her if there were things that I should or should not do following this treatment and if there was any follow up care that I should do at home. This was not information given to me and had I not asked, she would not have told me.
Another part that really bothers me is with keeping in mind my previous comment about there being no breaks between our appointments. When my friend and I were leaving I had asked her if this lady cleaned the machine prior to her opening the door and telling me to come in. She said no. That meaning that this machine, which was used on all of my friends same body parts, was not cleaned and then used all over my body and on my upper lip. I now not only had my own vagina on my upper lip but I now had my friend’s vagina all over my body and on my upper lip as well. Who knows how many other people this machine was used on without being cleaned?
This woman DID NOT use gloves on me or on my friend.
I do not know if the towels were even changed from the table that my friend was on.
In total from the time of checking in which was just after 7:30pm last night to the time that we had BOTH changed, had our treatments done and were leaving was not even 30 minutes later. We were BOTH DONE by 8:00 O’CLOCK. I have called numerous reputable salons here in Calgary, including some doctors offices that use the Nd: YAG Laser to see what kind of time frame I would need to be at their salon/office to have the same treatment done (upper lip, armpits, full leg and full Brazilian) and all of them have told me a time frame of 2-3 hours would be needed in order to cover these areas accurately and completely. How could there be such a variation in time from your esthetic school to some of these salons and doctors offices here in Calgary using the same machinery? How this lady did the BOTH of us in less than 30 minutes in TOTAL is somewhat confusing for me.
Upon talking with my friend today I made mention that I was feeling completely violated and dirty by my experience last night and was telling her more in depth about my appointment. My friend then proceeded to tell me that this lady had told her that she did not need to remove her shirt and that removing of her clothes from the waist down only would be necessary.
My questions are why was I never told that I could have such privileges as keeping my shirt on and keeping some dignity? Why was I never given a towel with to cover up my body? How could their possibly be a good session of hair removal when in total I was maybe in the room for 15 minutes of which included my undressing and dressing again? Why is the room not sterilized in between people coming and going? Why does this woman not wear gloves? Why are people not given the privacy to undress without being watched?
DO NOT GO HERE!!!! Please read my story below. I have contacted Global News, the Police and the Better Business Bureau at this point and am considering suing them if I do not get my money back.
wanted to raise some concerns with you that I experienced last night at my first ever laser hair removal session. It was with an older lady with blonde hair of whose name I still do not know as she never introduced herself to me. I had gone with one of my close friends as she was also getting the same treatment done as me and we figured we would car pool with one another. My friend went first and I waited in the sitting area on the upstairs floor outside of the room.
My friend was only in there a matter of minutes when the door opened and I was told it was my turn. Shocked I asked if my friend was already done and she said yes. Please note: The lady stood in the door way, my friend exited the room and I entered. There was no break in between her leaving the room...