What happened to Customer Service

I tracked my package from BestBuy purchase on January 31, 2016. The wine fridge that I purchased was to be delivered on Tuesday, February 2, 2016. I saw that it had arrived at depot on the 2nd, but was not delivered. I called customer service (the only number you can call) Wednesday the 3rd to see what had happened. I was told that it was a heavy item that required 2 people to deliver and they needed to make sure someone was home. I understand that practice. I provided a cell number to be contacted. Nothing. Called back Thursday. Was told someone would call to confirm delivery. Nothing. Called Friday, same thing. Nothing. Asked for number of Ottawa depot to see if I could contact someone there. The depot apparently does not have a phone as they could not provide me with any such number. I was told to call back to customer service. On Friday I was assured a call would come Monday. Again, nothing. I called yet again Monday was told the same thing as previous days, only this time a complaint would be lodged and a manager at extension 2929 would call me. No surprise, but no call from anyone. I called again Tuesday, now this is the 5th call I have made all to arrange what should have been a simple, one item delivery. I was told the item was on the truck and asked if someone was home. I made sure that someone was home, but wondered why the depot had not called to confirm delivery that day? To make a long story short, I was never called by a manager regarding the complaint and never called by depot confirming the delivery. I have would never, ever use Purolator based on this experience and will let BestBuy know that their choice of couriers, in my opinion, should be changed. The fact that the Ottawa depot has no phone number is absurd. I only gave this a 1* rating because 0 was not an option.