Terrible customer service- liars- be...
Absolutely terrible experience- brides, bridesmaid, prom chicks BE AWARE.
Was not told I was purchasing a $600 dress until I saw this one the receipt when I got home. When I called back, I was told sorry that was final sale.
My biggest issue was that I 'signed' a contract without even knowing I was signing a contract. I was told I am signing for payment. The dress I tried on was size 8, they ordered me a size 2 and I'm a size 0. I was told alterations would be $50 NOT average $50 or more than $50. Just that the recommended seamstress does this for them all the time and that it is $50. Knowing this I ordered the dress completely unaware that it was final sale. The dress was 18" or more longer for me. They explained how it would be altered. When I called them back they say to me that I said I was leaving the length as is. Even with the tallest shoes I wouldn't be able to wear this obviously.
Dresses are lovely but customer service is the most awful I have ever experienced. General Manager Michelle is rude and unprofessional.
Bottom line is be very careful if you dare shop there. Do not purchase without contacting seamstress and getting a quote. I was told it would be $50 but instead was $130. Make sure you ask if you are signing a contract when they tell you you are signing for payment purposes.
They will say anything just to make a sale even if it means lying.
Absolutely terrible experience- brides, bridesmaid, prom chicks BE AWARE.
Was not told I was purchasing a $600 dress until I saw this one the receipt when I got home. When I called back, I was told sorry that was final sale.
My biggest issue was that I 'signed' a contract without even knowing I was signing a contract. I was told I am signing for payment. The dress I tried on was size 8, they ordered me a size 2 and I'm a size 0. I was told alterations would be $50 NOT average $50 or more than $50. Just that the recommended seamstress does this for them all the time and that it is $50. Knowing this I ordered the dress completely unaware that it was final sale. The dress was 18" or more longer for me. They explained how it would be altered. When I called them back they say to me that I said I was leaving the length as is. Even with the tallest shoes I wouldn't be able to wear this obviously.
Dresses are lovely but customer service is the most awful I...