Beware of Purolator
Worst customer service I experienced. They are too stupid to locate me in several attempts , even though they had the correct address given 3 times. (Confirmation of correct address 3 times by phone - just to make sure...) . Internet tracking says they couldnt locate me (because I moved! Oh wow, did I ??) , but I was sitting in front of my yard whole day - havent seen a single trace of any Purolator truck.
Calling the call center in New Brunswick is a waste of time and money, they just dont care, although they try to be nice and friendly, but it makes more sense to call your pet and try to talk to them, same clue of nothing.
The telephone provided for Nanaimo/BC is the wrong #, somebody else answers the phone and says that they have this # since more than 5 years. Its all about ripping people off with expensive shipping rates but no service at all. They just dont care.
Comments
Hi SEPP,
I’m very sorry to hear that you had such a negative experience with our services.
I would like to follow up on the failed delivery attempts with the local management team. You can send us your tracking number at customer.care@purolator.com.
The reason why you won’t find local phone numbers on Purolator.com for our depots is because our staff is devoted to answer on-site customers in a timely fashion. Both our contact centers can be reached at 1.888.744.7123, our representative have all the tools to answer any shipping inquires. You also mentioned that you weren’t satisfied with the level of service you received from our customer service team, I would like to look into this as well if you can send me the details.
Thank you,
Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp