SLBeta's Reviews

Unaccessible and unreliable. Why is...

For one, I'm not sure why they decided their location was appropriate for default pick up. It's in the middle of nowhere, hard to find by car and just plain unaccessible by bus.

They do have a redirecting service where they can send your package to a more accessible retail location but don't count on your package being redirected there the first try. I was told as a matter of fact that my request was indeed sent but the people at the warehouse decided to ignore it. This was a batch of packages and they conveniently decided to "forget" one. Now I would have to make another trip after the weekend just to pick it up.

Oh also, I must mention that the tracking information I was getting was false as well. It showed attempted delivery but I was told that it was just sitting at the warehouse.

Overall I suggest to avoid Purolator at all costs. I have used their service several times and none was positive.

By: SLBeta

Purolator

Ottawa, ON

Comments

By: PUROLATOR

Hello SLBETA,

I’m very sorry to hear that you had such a negative experience with our services.

Customer service is our priority and would like to have the opportunity to follow up on this incident. You can send me the tracking number via private message or by email at customer.care@purolator.com.

Thank you,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp