This is being written 6 years from the time the roof was installed. The roofing material that Sam used is rubber base wide material called EPDM. We had major wind weather conditions that was interfered by wild animals trying to find new home. One corner was damaged and my eaves cleaning guy mentioned that. I emailed Sam pictures of the damage and asked about repairing same. He promptly responded, via email, and within few days the matter was dealt with. He didn’t charge any extra even the matter was an act of god and is not coveted by warranty. It took them about 20 minutes to bring peace into my life as I was so worried about this issue. In reality I never expected a contractor to come back years after completing a job. I was wrong
This is being written 6 years from the time the roof was installed. The roofing material that Sam used is rubber base wide material called EPDM. We had major wind weather conditions that was interfered by wild animals trying to find new home. One corner was damaged and my eaves cleaning guy mentioned that. I emailed Sam pictures of the damage and asked about repairing same. He promptly responded, via email, and within few days the matter was dealt with. He didn’t charge any extra even the matter was an act of god and is not coveted by warranty. It took them about 20 minutes to bring peace into my life as I was so worried about this issue. In reality I never expected a contractor to come back years after completing a job. I was wrong