Worst shopping experience of my...
Golda's Kitchen apparently has a reputation for arrogant, terrible, even nasty customer service (very bad reviews from many people all over the Internet) but I always figured, (like ya' do...) I'm such a loyal customer of 7 years could never happen to *me*. Oh, no, not me.
Well today I had several things in my online basket and wanted to use a gift certificate for part of it, but it was really complicated I'd tried several times last week to do it, so today I phoned and asked the person who answered could they just take my order over the phone, as they have in the past.
The rep could not have been nastier. She kept implying I was dumb, and told me to just do as I was told. She was determined to brow-beat me the customer into submission and could not conceal her contempt for me. I said, "I've tried for the past week several times and it's not working, I just want to give you my money so please take the order over the phone." And she said "No, I am not going to do that for you, I'm hanging up." And she did, she hung up on me.
I managed to get the order through in the end online, but I left only enough in the basket to use up the gift card.
The complaints are so widespread about Golda's Kitchen terrible customer service going so far back all over the internet I should have checked out their reputation more thoroughly a long time ago. Frighteningly, I read some complaints about them not standing behind stuff damaged in shipping to some people.
Google Golda's Kitchen customer service and you'll quickly see for yourself. (p.s. there is no real Golda, either, I found out.)
Golda's Kitchen apparently has a reputation for arrogant, terrible, even nasty customer service (very bad reviews from many people all over the Internet) but I always figured, (like ya' do...) I'm such a loyal customer of 7 years could never happen to *me*. Oh, no, not me.
Well today I had several things in my online basket and wanted to use a gift certificate for part of it, but it was really complicated I'd tried several times last week to do it, so today I phoned and asked the person who answered could they just take my order over the phone, as they have in the past.
The rep could not have been nastier. She kept implying I was dumb, and told me to just do as I was told. She was determined to brow-beat me the customer into submission and could not conceal her contempt for me. I said, "I've tried for the past week several times and it's not working, I just want to give you my money so please take the order over the phone." And she...